At Wollfo, we are dedicated to providing timely and personalized support for our handcrafted stoneware and home collections. Whether you have a question about a specific product, need an update on your shipment, or require assistance with a return, our team is here to help.
Get in Touch
Email Support For all inquiries, please reach out to us at: support@wollfo.com We aim to respond to all email inquiries within 24 hours during business days.
Live Chat For real-time assistance, click the chat icon located at the bottom left of your screen to speak with one of our support representatives.
Phone You can reach our office directly at: +86 755 2718 9988
Support Hours
Our customer service team is available during the following hours:
- Monday – Friday: 9:00 AM – 5:00 PM (Eastern Standard Time)
- Saturday – Sunday: Closed
Artisan Studio & Registered Office
Every item in our shop is handcrafted and shipped directly from our artisan workshop. If you need to reach us by mail, our primary location is:
Wollfo
Room 202, Building 4, No. 67 Gongye Avenue North Haizhu District, Guangzhou City Guangdong Province, 510220 China
Last Updated: March 11, 2026