Payment Policy

At Wollfo, we prioritize a secure and seamless checkout experience for our customers. Since our online journey began on December 4, 2025, we have focused on curating exceptional handcrafted goods—including Garden & Planters, Home Decor & Fragrance, Kitchen & Dining, and Vases & Artificial Florals—while maintaining the highest standards of financial security.

Last Updated: March 11, 2026

Secure Payment Processing

Your security is our cornerstone. Our store is protected by an SSL (Secure Sockets Layer) certificate, ensuring that your personal and payment information is securely encrypted and protected against hackers. We utilize industry-standard encryption protocols to ensure that every transaction on https://www.wollfo.com is safe and confidential.

Accepted Payment Methods

To provide you with a flexible and convenient shopping experience, we accept a wide range of secure payment options:

  • PayPal
  • Credit and Debit Cards: Visa, Mastercard, Maestro, American Express, Discover, Diners Club, and JCB.

All payments must be made in full at the time of purchase. Your card or account will be charged immediately upon order confirmation.

Order Confirmation and Billing

Upon successful completion of your payment, you will receive an automated order confirmation email. This serves as your receipt and contains your unique order number. If you do not receive this email within 24 hours, please check your spam folder or contact us at support@wollfo.com.

Cancellations and Refunds

We understand that plans can change. We offer a specific window for order adjustments:

  • Cancellation Window: You may request a cancellation within 12 hours of placing your order.
  • Refund Process: If a cancellation is requested within the allowed timeframe, a full refund will be issued to your original payment method.
  • Returns: For items already processed or shipped, please refer to our Returns & Refunds Policy. Once a return is inspected, refunds are typically processed within 5 business days.

Our Commitment to Transparency

Operating from our artisan studio in Guangzhou, China, and shipping exclusively to the United States, we ensure there are no hidden fees. We are proud to offer Free Shipping on all orders, and we do not charge any restocking fees ($0.00) for returns.

Contact Our Support Team

If you have any questions regarding your transaction, billing details, or payment security, our team is ready to assist:

  • Email: support@wollfo.com (Typical response within 24 hours)
  • Phone: +86 755 2718 9988
  • Live Chat: Available Monday – Friday, 9:00 AM – 5:00 PM (EST)

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