Payment Policy

Payment Policy

Last Updated: December 18, 2025

1. Introduction

Welcome to the Wollfo Payment Policy. This document outlines the terms, methods, and security measures related to all payment transactions conducted on our website, https://www.wollfo.com. By purchasing our premium metal wall art, you agree to the payment practices described herein. This policy is integrated with our operational history and commitment to transparent, secure commerce.

2. The Wollfo Foundation: A Story of Secure Commerce

Wollfo was founded on August 8, 2022, with a vision to deliver exceptional metal wall art directly from the workshop to your wall. Our operational philosophy has always been rooted in trust, transparency, and security—principles that extend directly to our payment processing.

Based in the global manufacturing and logistics hub of Shenzhen, China, we operate from our integrated Warehouse & Office at Room 0512, 5th Floor, Zhenqian Mansion, Gongye Road, Longhua Street, Longhua District, Shenzhen City, Guangdong Province, China 518110. This strategic location allows us to control quality and streamline logistics, shipping directly to customers across the USA. Our efficient workflow, including a daily order cut-off at 5:00 PM Central Standard Time (Chicago, GMT-06:00) and a 1-2 business day (Monday–Friday) handling time, is supported by a payment system designed for reliability and global accessibility.

From the beginning, we prioritized partnering with world-class, secure payment gateways to ensure every transaction for our metal art is safe, seamless, and trustworthy, reflecting our dedication to a premium customer experience from selection to checkout.

3. Accepted Payment Methods

To accommodate our diverse customer base, we accept the following secure payment methods for all purchases:

  • PayPal
  • Visa
  • Mastercard
  • Maestro
  • American Express
  • JCB
  • Diners Club
  • Discover

All payments are processed in US Dollars (USD). Your card issuer or payment provider may apply currency conversion fees, which are beyond our control. We do not charge any additional processing fees.

4. Payment Security

Your financial security is our top priority.

  • Encryption: All payment transactions are encrypted using Secure Socket Layer (SSL) technology and processed through PCI-DSS compliant payment gateways.
  • Data Handling: We do not store or process your full credit card details on our servers. Sensitive payment information is handled directly by our certified third-party payment processors, who adhere to the highest international security standards.
  • Authentication: Transactions may be subject to standard authorization checks and security validation protocols, such as 3D Secure, as mandated by your card issuer.

5. Order Confirmation & Payment Authorization

  • Placing an Order: When you place an order, you authorize Wollfo to charge your selected payment method for the total amount, including product cost and any applicable taxes. Your order is not confirmed until payment authorization is received.
  • Cut-Off Time: Orders placed before 5:00 PM CST are processed the same business day. Orders placed after this time are processed the next business day.
  • Declined Transactions: If your payment is declined, your order will not be processed. Please ensure your payment details are correct and that you have sufficient funds. Contact your bank or payment provider if issues persist.

6. Pricing & Currency

All prices displayed on www.wollfo.com are in US Dollars (USD). Prices are subject to change without notice but will not affect orders already confirmed. The total price charged will include the product price and any applicable sales tax, if required. You are responsible for any customs duties, tariffs, or import taxes levied by your country, which are not included in the checkout price.

7. Refund Policy

Our refund process is designed to be fair and efficient, aligning with our commitment to customer satisfaction.

  • Refund Eligibility: Refunds are issued in accordance with our 30-day return policy for both defective and non-defective items (subject to approval and condition requirements).
  • Processing Time: Once an approved return is received and inspected at our warehouse, refunds are processed within 5 business days.
  • Method: Refunds are issued to the original payment method used for the purchase. The time it takes for the refund to appear in your account depends on your bank or payment provider’s policies, typically within 5-10 business days after we process it.
  • Return Shipping Costs: As per our policy, customers are responsible for return shipping costs unless the item was defective or arrived damaged. In such cases, refunds or reimbursements for return shipping will be issued upon approval.

8. Billing & Transaction Records

Upon successful payment, you will receive an automatic order confirmation email. This email, along with any subsequent shipping confirmation, serves as your transaction record. Please retain these emails for your reference and for any potential return processes. You can also access your order history by logging into your account on our website.

9. Disputed Charges & Fraud Prevention

If you believe an unauthorized or incorrect charge has been made, please contact our support team immediately at support@wollfo.com. We investigate all disputed charges thoroughly.

To protect all parties, Wollfo employs automated fraud detection systems and may request additional verification (such as proof of identity or address) before processing an order. We reserve the right to cancel any transaction suspected of being fraudulent.

10. Customer Support for Payment Inquiries

For any questions regarding payment, billing, or refunds, our dedicated team is here to help.

Email: support@wollfo.com

Customer Support Hours:
Monday – Friday: 9:00 AM – 5:00 PM Central Standard Time (Chicago, GMT-06:00)

11. Policy Updates

Wollfo reserves the right to modify this Payment Policy at any time to reflect changes in our practices, payment methods, or legal requirements. Updates will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

Thank you for trusting Wollfo with your purchase. We are committed to providing a secure and straightforward payment experience as part of our mission to bring beautiful metal art into your space.