Shipping Policy

Shipping Policy

Last Updated: December 18, 2025

1. Introduction

This Shipping Policy outlines the procedures, timelines, and terms governing the delivery of metal wall art purchased from Wollfo. By placing an order on https://www.wollfo.com, you agree to the terms outlined in this policy. Our shipping practices are designed to provide clarity and reliability, ensuring your carefully crafted art arrives safely and efficiently.

2. The Wollfo Shipping Story: From Our Warehouse to Your Wall

Wollfo was founded on August 8, 2022, with a commitment to bridging exceptional craftsmanship with global accessibility. Our operational model was built around a singular, efficient hub: our combined Warehouse & Office at Room 0512, 5th Floor, Zhenqian Mansion, Gongye Road, Longhua Street, Longhua District, Shenzhen City, Guangdong Province, China 518110.

Choosing Shenzhen as our base was a strategic decision, leveraging its world-class infrastructure as a global logistics and manufacturing capital. This allows us to perfect our direct-to-consumer model, shipping premium metal wall art straight from our warehouse to your door in the USA. Our entire process—from the artisan's final touch to secure packaging and dispatch—is managed under one roof, ensuring meticulous quality control and eliminating unnecessary delays.

Our shipping protocols reflect our dedication to precision. We established a clear daily order cut-off at 5:00 PM Central Standard Time (Chicago, GMT-06:00) to synchronize our operations with our primary market, ensuring transparency in processing times. This foundational efficiency is what allows us to offer reliable shipping estimates and deliver the transformative beauty of metal art to homes across the United States.

3. Order Processing & Cut-Off Time

  • Order Cut-Off: To be processed the same business day, orders must be placed and completed by 5:00 PM Central Standard Time (CST), GMT-06:00 (Chicago Time).
  • Next-Day Processing: Orders received after this cut-off time, or on weekends/holidays, will be processed on the next available business day (Monday-Friday).
  • Order Verification: Upon successful payment, you will receive an order confirmation email. All orders undergo a verification and packaging preparation process before dispatch.

4. Handling & Transit Timelines

Our shipping schedule is structured for predictability and is based on business days (Monday through Friday, excluding weekends and public holidays).

  • Handling Time: 1-2 business days. This is the period from order verification to when your package is handed to our international shipping carrier.
  • Transit Time: 7-12 business days. This is the estimated time the carrier requires for transportation from our Shenzhen warehouse to your delivery address in the USA. This timeframe includes customs clearance.
  • Total Estimated Delivery Time: 8-14 business days to all destinations within the contiguous United States.

Please Note: These are estimated business-day ranges. While we strive for consistency, actual delivery times may occasionally vary due to factors beyond our direct control, such as customs inspections, carrier delays, weather events, or local holidays.

5. Shipping Destinations & Costs

  • Primary Destination: We currently specialize in shipping directly to addresses within the United States.
  • Shipping Cost: We offer free standard shipping on all orders to the USA. No hidden fees are added at checkout for standard delivery.

6. Shipment Tracking & Communication

  • Tracking Information: Once your order is dispatched from our warehouse, you will receive a shipping confirmation email containing your tracking number and a link to monitor your package's journey.
  • Carrier Partnership: We partner with reputable international carriers. The tracking portal will provide the most up-to-date location and status of your shipment.

7. Customs, Duties, and Import Taxes

  • Disclaimer: All shipments to the USA are subject to customs clearance. Wollfo is not responsible for any customs duties, import taxes, tariffs, or brokerage fees levied by U.S. Customs and Border Protection or other authorities upon entry. These fees are the responsibility of the recipient, as determined by the laws of the United States.
  • Product Value: The commercial invoice accompanying your shipment will accurately declare the value of the goods as required by law.

8. Package Receipt & Inspection

  • Inspect Upon Delivery: We strongly recommend inspecting your package for any visible external damage in the presence of the delivery driver before accepting and signing for it. If the package appears severely damaged, you may note this on the delivery receipt.
  • Immediate Inspection: Upon acceptance, please open your package promptly and inspect the contents for any concealed damage or defects.
  • Report Issues: Any damage or discrepancy must be reported to our Customer Support team at support@wollfo.com within 48 hours of delivery to initiate a resolution, which may include a replacement or return for a damaged/defective item.

9. Shipping for Returns & Exchanges

This policy is separate from our standard outbound shipping. For full details, please refer to our Return Policy.

  • Returns: Customers are responsible for the cost of return shipping to our designated facility unless the return is due to our error (e.g., defective item or damage incurred during our outbound shipping).
  • Pre-Approval: All returns must be pre-approved by our Support team. You will receive specific mailing instructions and an address label for the return.
  • Exchanges: For approved exchanges, we will ship the replacement item to you free of charge once the original return is received and processed.

10. Contact Information for Shipping Inquiries

For questions regarding your order's status, shipping address changes, or delivery concerns, please contact our dedicated support team.

Email: support@wollfo.com
Phone: +86 755 2718 9888
Warehouse & Office Address: Room 0512, 5th Floor, Zhenqian Mansion, Gongye Road, Longhua Street, Longhua District, Shenzhen City, Guangdong Province, China 518110.

Customer Support Hours:
Monday – Friday: 9:00 AM – 5:00 PM Central Standard Time (CST, GMT-06:00, Chicago Time)

11. Policy Updates

Wollfo reserves the right to update this Shipping Policy at any time. Changes will be effective immediately upon posting to this page with a revised "Last Updated" date. We encourage customers to review this policy periodically.