Last Updated: December 18, 2025

1. Acceptance of Terms

Welcome to Wollfo (“we,” “our,” “us”). By accessing and using the website located at https://www.wollfo.com (the “Site”) and purchasing our metal wall art products, you agree to be bound by these Terms of Service (“Terms”). If you do not agree to all of these Terms, you must not access the Site or use our services.

2. Our Story: The Wollfo Journey

Wollfo was established on August 8, 2022, with a mission to redefine interior spaces through premium, artisan-crafted metal wall art. Our foundation is built upon the fusion of traditional craftsmanship and modern aesthetic sensibilities, operating from the heart of Shenzhen, China—a city renowned for precision manufacturing and global logistics.

From our centralized operational base at Room 0512, 5th Floor, Zhenqian Mansion, Gongye Road, Longhua Street, Longhua District, Shenzhen City, Guangdong Province, China 518110, we have perfected a direct-to-consumer model that serves the North American market. This model ensures every piece of metal art is curated, quality-checked, and shipped with care directly from our warehouse to your door in the USA, eliminating unnecessary costs and complexity.

Our commitment to operational excellence is reflected in our clear timelines: an order cut-off of 5:00 PM Central Standard Time (Chicago, GMT-06:00), a swift 1-2 business day (Monday–Friday) handling period, and a reliable 7-12 business day transit window. This efficiency allows us to provide a total estimated delivery of 8-14 business days across all US destinations.

Wollfo is more than a retailer; we are a dedicated team bringing durable, stylish metal artistry into homes and businesses, backed by a robust customer commitment detailed in these Terms.

3. Use of the Site

You agree to use the Site only for lawful purposes. You are prohibited from:

• Using the Site in any way that could disable, overburden, or impair its functionality.
• Engaging in any data mining or similar extraction methods.
• Using any robot, spider, or other automatic device to monitor or copy any Site content.
• Attempting to gain unauthorized access to any part of the Site or its related systems.

4. Product Information & Purchases

Products: We specialize in metal wall art. All products are sold in new condition only. Descriptions, images, and prices are subject to change without notice. We strive for accuracy but do not warrant that product descriptions or other content are error-free.

Orders: Placing an order constitutes an offer to purchase. We reserve the right to refuse or cancel any order for any reason, including limitations on quantities, inaccuracies in product information, or issues identified by our fraud prevention protocols. Your order is formally accepted once we send a shipping confirmation.

Pricing: All prices are in US Dollars. We may adjust prices at any time. You are responsible for any applicable sales taxes or import duties, which are not included in the product price unless stated otherwise.

5. Shipping & Delivery Policy

Processing: Orders placed before 5:00 PM CST (Chicago Time) enter our processing queue on the same business day.

Timeline:

• Handling Time: 1-2 Business Days (Monday–Friday).
• Transit Time: 7-12 Business Days (Monday–Friday).
• Total Estimated Delivery: 8-14 Business Days to destinations within the USA.

Shipping Origin: All items ship directly from our warehouse in Shenzhen, China. Delivery estimates are not guaranteed and may be affected by factors beyond our control, including customs processing and carrier delays.

6. Returns, Exchanges & Refunds

We stand behind our products with a straightforward and fair policy.

Return Window: 30 days from the date of delivery.

Eligibility: Returns are accepted for both defective and non-defective items. Items must be in original, new, and unused condition, with all packaging.

Process: All returns must be pre-approved by our support team. Please contact us to initiate a return and receive instructions. Unauthorized returns sent to our warehouse address will not be accepted.

Exchanges: We gladly accept exchanges for a different item.

Restocking Fees: None.

Refunds: Refunds for approved returns will be processed within 5 business days of our receipt and inspection of the item. Refunds will be issued to the original payment method.

Shipping Costs:

• Standard Returns: The customer is responsible for the cost of return shipping.
• Defective/Damaged Items: If an item is defective or arrived damaged, we will provide a prepaid return label or reimburse reasonable return shipping costs upon approval.

7. Payment Methods

We accept payments via: PayPal, Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover. All payments are processed through secure, encrypted gateways.

8. Intellectual Property

All content on this Site, including but not limited to text, graphics, logos, images, designs, and product designs, is the property of Wollfo or its content suppliers and is protected by international copyright and intellectual property laws. The “Wollfo” name and logo are our trademarks.

9. Disclaimer of Warranties & Limitation of Liability

THE SITE AND ALL PRODUCTS ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE FULLEST EXTENT PERMITTED BY LAW, WOLLFO DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED. IN NO EVENT SHALL WOLLFO, ITS DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES ARISING FROM YOUR USE OF THE SITE OR PRODUCTS.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of UK, without regard to its conflict of law provisions.

11. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the Site with an updated “Last Updated” date. Your continued use of the Site after changes constitutes acceptance of the new Terms.

12. Contact Information

For questions about these Terms, to initiate a return, or for any customer service inquiries:
Email: support@wollfo.com
Phone: +86 755 2718 9888
Warehouse & Office: Room 0512, 5th Floor, Zhenqian Mansion, Gongye Road, Longhua Street, Longhua District, Shenzhen City, Guangdong Province, China 518110.

Customer Support Hours:
Monday – Friday: 9:00 AM – 5:00 PM Central Standard Time (Chicago, GMT-06:00)