Order Cancellation Policy

At Wollfo, we understand that sometimes plans change shortly after a purchase is made. Since our online journey began on December 4, 2025, we have been committed to providing high-quality handcrafted goods, including Garden & Planters, Home Decor & Fragrance, Kitchen & Dining, and Vases & Artificial Florals. To ensure the efficiency of our artisan workshop and the speed of our delivery to the United States, we operate with a specific cancellation window.

Last Updated: March 11, 2026

Cancellation Window

We strive to process and ship our handmade items as quickly as possible to meet our delivery timelines. Therefore, you may request a cancellation within 12 hours of placing your order.

How to Request a Cancellation

To cancel your order, please email us immediately at support@wollfo.com with the following subject line: "URGENT: Order Cancellation - [Your Order Number]"

Cancellation Terms and Conditions

  • Before Shipment: If your cancellation email is timestamped within 12 hours of your purchase, we will honor the cancellation and issue a full refund to your original payment method. We respect the timestamp of your request; if you send the email within the 12-hour window, the cancellation will be processed even if our support team responds after the window has closed.
  • After Shipment: If your request is sent after the 12-hour window has expired or after the order has already been processed for shipment, we are unable to cancel the order. In these instances, please refer to our Returns & Refunds Policy once the item arrives at your location.
  • Fees: We do not charge any administrative or processing fees for cancellations made within the allowed timeframe ($0.00).

Security and Secure Payments

Your transactions at https://www.wollfo.com are protected by a comprehensive SSL certificate. This ensures that your personal and payment information is securely encrypted and protected against unauthorized access. We accept a variety of secure payment methods, including PayPal, Visa, Mastercard, Maestro, JCB, American Express, Diners Club, and Discover.

Business History and Artisan Craftsmanship

Every order placed with Wollfo supports our artisan studio located in Guangzhou, China. By shipping directly from our workshop, we maintain the integrity of our handmade stoneware while offering Free Shipping to our customers in the United States. Our dedicated support team is here to assist you with any questions regarding your order status or product details.

Contact Customer Support

If you need assistance with a cancellation or have further inquiries, please reach out to us:

  • Email: support@wollfo.com (Typical response within 24 hours during business days)
  • Phone: +86 755 2718 9988
  • Live Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)
  • Office Address: Room 202, Building 4, No. 67 Gongye Avenue North, Haizhu District, Guangzhou City, Guangdong Province, 510220, China

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