Last Updated: December 18, 2025

1. Introduction

Welcome to Wollfo. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website https://www.wollfo.com, purchase our metal wall art, or interact with our services. Please read this policy carefully. By accessing our site and using our services, you consent to the practices described.

2. A History of Wollfo: Crafting Legacy in Metal

Wollfo was founded on August 8, 2022, with a singular vision: to transform spaces with exceptional, handcrafted metal wall art. Born from a passion for durable artistry and modern design, our journey began in Shenzhen, China—a global hub of innovation and manufacturing excellence.

Our strategic location allows us to masterfully blend traditional metalworking techniques with contemporary design, creating pieces that are both timeless and on-trend. From our founding, we identified a significant demand in the North American market for high-quality, distinctive home decor that could be delivered directly and efficiently.

Operating from our centralized Warehouse & Office at Room 0512, 5th Floor, Zhenqian Mansion, Gongye Road, Longhua Street, Longhua District, Shenzhen City, Guangdong Province, China 518110, we established a streamlined direct-to-consumer model. This model eliminates intermediary markups, allowing us to offer premium metal wall art at accessible prices while maintaining complete control over quality and logistics.

We specialize in shipping our products directly from our Shenzhen warehouse to customers across the USA. By optimizing our supply chain and logistics, we ensure that each piece of art is carefully packaged and dispatched with efficiency. Our order cut-off time of 5:00 PM (GMT-06:00) Central Standard Time (Chicago), followed by a 1-2 business day handling period (Monday–Friday), reflects our commitment to responsive service. With a transit time of 7-12 business days, we achieve a total estimated delivery window of 8-14 business days to destinations across the United States.

In just over a year, Wollfo has grown from a visionary startup into a trusted name in metal decor, thanks to our unwavering commitment to quality, customer satisfaction, and artistic integrity.

3. Information We Collect

We may collect personal information that you voluntarily provide, including:

• Name and contact details (email address, phone number, shipping address).
• Payment information (processed securely by our payment gateways; we do not store full card details).
• Order history and preferences.
• Communications and correspondence with our support team.

Automatically collected data may include:

• IP address, browser type, operating system.
• Pages viewed, links clicked, and standard web log information.

4. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders for metal wall art.
• Communicate regarding order status, shipping, and customer service.
• Improve our website, products, and customer experience.
• Send promotional communications (you may opt-out at any time).
• Comply with legal obligations.

5. Sharing of Information

We do not sell, trade, or rent your personal identification information. We may share data with:

• Trusted third-party service providers who assist in operating our website, conducting business, or servicing you (e.g., payment processors, shipping carriers), so long as they agree to keep this information confidential.
• As required by law or to protect our rights, property, or safety.

6. Data Security

We implement industry-standard security measures to protect your personal information. However, no method of electronic transmission or storage is 100% secure.

7. Your Rights

Depending on your location, you may have rights regarding your personal data, including access, correction, deletion, and restriction of processing. To exercise these rights, contact us at support@wollfo.com.

8. Shipping, Returns & Customer Service Details

Shipping & Delivery:

• Orders placed before 5:00 PM CST (Chicago Time) are processed on the same business day.
• Handling Time: 1-2 Business Days (Monday–Friday).
• Transit Time: 7-12 Business Days (Monday–Friday).
• Total Delivery Estimate: 8-14 Business Days to all US destinations.
• Products ship directly from our warehouse in Shenzhen, China.

Returns & Exchanges:

• We accept returns for 30 days from delivery for both defective and non-defective items.
• Product Condition: New items only.
• Return Method: By mail, after obtaining prior approval from our support team.
• Exchanges: Accepted.
• Restocking Fees: None.
• Refund Processing Time: 5 days after receipt and inspection of the return.
• Return Shipping Costs: Customers are responsible for return shipping unless the item was defective/damaged upon arrival. For approved defective returns, we provide a prepaid return label or cover costs.

Payment Methods:
We accept PayPal, Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover.

9. Contact Us

For privacy-specific questions, returns, or general inquiries:

Email: support@wollfo.com
Phone: +86 755 2718 9888
Warehouse & Office: Room 0512, 5th Floor, Zhenqian Mansion, Gongye Road, Longhua Street, Longhua District, Shenzhen City, Guangdong Province, China 518110.

Customer Support Hours:
Monday – Friday: 9:00 AM – 5:00 PM (GMT-06:00) Central Standard Time (Chicago)

10. Changes to This Privacy Policy

Wollfo reserves the right to update this Privacy Policy at any time. We will notify you of changes by updating the "Last Updated" date at the top of this page. We encourage periodic review of this policy.