At Wollfo, we value the trust you place in us when sharing your personal information. Since our online journey began on December 4, 2025, we have remained committed to protecting the privacy of our customers while delivering high-quality handcrafted goods, including Garden & Planters, Home Decor & Fragrance, Kitchen & Dining, and Vases & Artificial Florals.
Last Updated: March 11, 2026
Information Security
Your security is our top priority. Our store is protected by an SSL (Secure Sockets Layer) certificate, which ensures that your personal and payment information is securely encrypted. This technology protects your data against hackers and unauthorized access during the checkout process. We process payments through trusted providers including PayPal, Visa, Mastercard, Maestro, JCB, American Express, Diners Club, and Discover.
Information We Collect
To provide you with our artisanal products and efficient service, we collect the following types of information:
- Personal Identification: Name, shipping address, and billing address.
- Contact Information: Email address and phone number for order updates and customer support.
- Payment Details: Securely processed payment information (we do not store full credit card numbers on our servers).
- Technical Data: IP address and browsing behavior via cookies to improve your experience on https://www.wollfo.com.
How We Use Your Information
We utilize the data collected to:
- Fulfill Orders: Process transactions and ship handcrafted items from our China workshop to your U.S. address.
- Customer Support: Respond to inquiries via support@wollfo.com or Live Chat within our standard 24-hour response window.
- Marketing: Send the latest news and offers if you have subscribed to our email list. You may opt out at any time.
- Legal Compliance: Manage returns, refunds, and cancellations in accordance with our stated policies.
Sharing and Disclosure
Wollfo does not sell or rent your personal information to third parties. We only share data with essential service providers who help us operate our business, such as:
- Shipping carriers for delivery to the United States.
- Payment processors for secure transactions.
- Email marketing platforms for those who have subscribed to our news.
Your Rights
You have the right to access, correct, or request the deletion of your personal information. If you wish to exercise these rights or have questions about how your data is handled, please contact our support team.
Contact Information
For any privacy-related questions, please reach out to us:
- Email: support@wollfo.com
- Phone: +86 755 2718 9988
- Address: Room 202, Building 4, No. 67 Gongye Avenue North, Haizhu District, Guangzhou City, Guangdong Province, 510220, China
Stay Informed Get the latest news and offers—subscribe to our emails and follow us on social media. By using our website, you consent to the terms outlined in this Privacy Policy.